Training & Quality Assistant Manager (Back Office)
Job Description

Position Summary
Responsible for maintaining and improving quality standards, training programs, and process efficiency across back-office operations.
Leads quality and training teams while ensuring compliance with client requirements and business goals.

Key Responsibilities
Support Six Sigma and continuous improvement initiatives.
Work with departments to identify and implement process improvements.
Maintain client quality standards and achieve quality targets.
Analyze quality metrics and implement action plans.
Design and deliver training programs and materials.
Update employees on process and policy changes.
Lead Quality Auditors, QA Specialists, and Trainers.
Build robust relationships with clients and stakeholders.

Minimum Qualifications
Bachelor’s degree in any discipline.
5+ years of experience in Lean/Six Sigma,



process improvement, or process design.
2+ years of Training & Development experience.
5+ years in Quality, Training, or Team Lead roles.

Requirements

Preferred Certifications
Six Sigma Yellow Belt or Green Belt.
Train-the-Trainer or Training & Development Certification.

Required Skills
Strong verbal and written English communication.
Knowledge of quality tools and basic statistics.
Proficiency in Microsoft Office.
Excellent facilitation, presentation, and stakeholder management skills.
Solid analytical, organizational, and problem-solving abilities.
Ability to lead teams and drive performance improvements.
Willingness to travel internationally.

Perks

PF, Gratuity, Mediclaim, etc.,

📌 Training & Quality Assistant Manager Back Office Chennai
🏢 DATAMARK
📍 Chennai