Area Legal Manager - Credit Card - Hardship Assistance Unit at Kotak Mahindra Bank manages the legal and regulatory aspects of credit card customer hardship, debt restructuring, and dispute resolution.
Location: Delhi

Grade Offered: AVP

Key Responsibilities
Regulatory Compliance: Ensure all credit card hardship, settlement, and customer assistance operations strictly follow Reserve Bank of India (RBI) guidelines and internal bank policies.
Legal Documentation & Review: Handle legal documentation, notices, agreements, and correspondence related to credit card hardship cases and account restructuring.
Risk & Dispute Mitigation: Provide legal guidance to the Hardship Assistance Unit to identify, assess, and mitigate operational and legal risks.
Cross-Functional Coordination: Work closely with the collections, credit, risk,



and operations teams to ensure lawful practices during debt resolution.
External Counsel Management: Coordinate with external advocates or legal entities whenever required for contested matters or escalations.

Typical Qualifications & Requirements
Education: A Bachelor of Laws (LLB) degree or equivalent legal qualification.
Experience: Varies by level (typically ranging from mid-level to senior roles requiring several years of experience in banking laws, retail assets, or credit/risk compliance).
Core Skills: Robust knowledge of Indian banking/credit card regulations, contract law, dispute resolution, analytical thinking, and stakeholder management.

📌 Area Legal Manager Credit Card 0233 4673 1095662 Hrr Delhi
🏢 Kotak Mahindra Bank
📍 Delhi