Job Purpose Summary: The candidate acts as coordinator communicating with clients, staff and management. The candidate should also engage guests in social media.

About Red Hill Nature Resort: Red Hill’s is a heritage bungalow on a tea plantation that has been converted into a nature retreat. It is located 27 kms away from Ooty Railway station in the picturesque location of Emerald. Encircled by luring tea plantations and ravishing Emerald Lake, Red Hill Nature resort has remained the undisputed aesthetic travel destination choice among tourists, sightseers, and trippers alike. Every guest takes along with them a gratified and savoury memoir of euphoric moments after a pleasant and comfortable stay.

More information at: www.redhillnatureresort.com.

Please do not call about this position. Please apply through indeed.com only.

What we expect; experience, exposure:

- This position requires management experience, preferably in hospitality
- Manage all segments of a resort, including lodging, food and beverage management, human resources, housekeeping, attractions, and guest services
- Be in charge of employees, finances, customer service, promotions, and quality control
- Must communicate effectively with guests, management, and staff members regarding reservations
- Oversee product stocking, accounting, and marketing efforts at the resort
- Multilingual preferred,



English is required
- Social media exposure is preferred

Job responsibilities

- Greet guests at arrival, create standards surveys, and find acceptable solutions to problems that may arise.
- Should be able to handle large to small groups in a professional, creative, positive, and team-centered manner
- Ensure that all supplies, from housekeeping materials to furniture, are in good condition and in stock
- Monitor payroll, customer billing, and expense accounts
- Oversee and approve marketing and sales campaigns
- Conduct room, kitchen, and grounds inspections to make sure that they are all up to code.
- Coordinate housekeeping, guest arrival/departures, communication with kitchen regarding meals
- Keep abreast of local happenings so you can book tours or recommend activities to guests unfamiliar with the area.
- Coordinate functions or events for your guests.
- Be in charge of hiring, training, and scheduling recent staff members.
- Maintain employee records and fire ineffective employees.
- Great interpersonal and communication skills
- Should be able to manage the resort’s social media postings and engagement
- Excellence in customer service

Experience:

- Total work experience: 1 year (Preferred)

Job Type: Full-time

Work Location: In person

📌 Resort Manager for a resort in Ooty
🏢 Redhill Nature Resort. Emerald, Nilgiris TamilNadu, India
📍 Ooty