Position: Resort Manager
Department: Operations / Hospitality
Reports To: Owner / Director / General Manager
Location: Bhavnagar , Gujarat
Experience: 3–5 years in resort, hotel, or hospitality management (preferred)

1. Job Purpose

To manage the overall operations of the resort, ensure excellent guest satisfaction, maintain service quality, supervise staff, control operating costs, and achieve business profitability.

2. Key Responsibilities

- Resort Operations: Manage daily activities, including front office, housekeeping, food and beverage, maintenance, and guest services.
- Guest Relations: Ensure high guest satisfaction, handle complaints professionally, and maintain service standards.
- Staff Management: Recruit, train, supervise, and motivate employees; prepare duty rosters and monitor performance.
- Housekeeping & Maintenance: Ensure cleanliness, hygiene, room readiness, landscaping, and proper maintenance of resort facilities.
- Food & Beverage Management: Monitor food quality, service standards, inventory, and hygiene in restaurants and kitchens.
- Financial Management: Prepare operational budgets, control expenses, monitor revenue, and improve profitability.
- Bookings & Marketing: Coordinate reservations, monitor occupancy, promote resort packages, and develop customer relationships.
- Inventory & Procurement: Monitor stock, control wastage, maintain records, and coordinate purchases with approved vendors.
- Safety & Compliance: Ensure guest and employee safety, fire safety, security procedures, and compliance with applicable laws and licenses.
- Reporting: Prepare daily, weekly, and monthly reports on occupancy, revenue, expenses, guest feedback, and staff performance.
- Event Management: Coordinate weddings,



corporate events, parties, and other resort activities, where applicable.
- Quality Control: Implement standard operating procedures (SOPs) and continuously improve the guest experience.

3. Required Qualifications

- Graduate in Hotel Management, Hospitality, Tourism, or a related field; equivalent relevant experience may be considered.
- 3–5 years of experience in hotel or resort operations.
- Knowledge of front office operations, housekeeping, food and beverage, and hospitality standards.
- Basic knowledge of budgeting, inventory management, and reservation systems.

4. Required Skills

- Strong leadership and team management.
- Excellent communication and guest-handling skills.
- Problem-solving and decision-making ability.
- Financial planning and cost-control skills.
- Time management and multitasking.
- Knowledge of MS Office and hotel/resort management software.

5. Key Performance Indicators (KPIs)

- Guest satisfaction and online review ratings.
- Room occupancy rate and revenue growth.
- Control of operating costs and wastage.
- Staff productivity and employee retention.
- Housekeeping, hygiene, and maintenance standards.
- Compliance with safety procedures and statutory requirements.

6. Working Conditions

The role requires flexibility to work shifts, weekends, public holidays, and during peak seasons as per resort requirements.

Note: The Resort Manager will be responsible for ensuring smooth daily operations, exceptional guest experiences, disciplined staff management, and sustainable business growth.

Pay: ₹20,000.00 - ₹58,000.00 per month

Benefits:

- Cell phone reimbursement
- Versatile schedule
- Food provided
- Health insurance
- Life insurance
- Paid sick time

Work Location: In person

📌 Resort Manager (Bhavnagar)
🏢 Devki Technocrat
📍 Bhavnagar