Job Description

Position: Team Leader / Assistant Manager / Manager / Senior Manager – Client Servicing

Location: Malad, Mumbai

Schedule: Full-time

Role Summary

This leadership role involves full ownership of client account management, overseeing the entire background verification process, and delivering high-quality service aligned with client expectations. The candidate must demonstrate operational excellence, strong client communication, team coordination, and analytical capabilities.

Key Responsibilities

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End-to-end account management for key accounts

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Oversight of pre-initiation functions, backend verification, report management, and client backend support

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Serve as the primary escalation point for client concerns, ensuring prompt and satisfactory resolution

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Coordinate across departments to ensure timely and accurate report delivery

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Create internal strategies to manage workload spikes and ensure continuity of operations

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Track and monitor SLA adherence, highlighting delays or bottlenecks proactively

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Analyze operational data and translate findings into actionable improvements

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Lead internal reviews,



team huddles, and feedback loops for continuous process enhancement

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Support team members in high-pressure situations, providing leadership and guidance

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Ensure timely communication and MIS reporting as per client expectations

Desired Candidate Profile

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Currently holding a role as Team Leader, Assistant Manager, Manager, or Senior Manager

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Excellent verbal and written communication skills in English

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Solid planning, strategizing, and multitasking capabilities

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Ability to manage multiple points of contact and maintain seamless coordination

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Capable of working independently with minimal supervision

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Mature, with the ability to perform under pressure and handle high workloads

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Willingness to stretch beyond working hours to meet client needs

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Proficiency in MS Office tools and reporting platforms

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Experience in background verification or client servicing preferred 5+ years

Pay: ₹900,000.00 - ₹1,200,000.00 per year

Work Location: In person

📌 Team Leader / Assistant Manager / Manager / Senior Manager – Client Servicing (India)
🏢 Securesearch Screening Service Private
📍 India