Key Responsibilities

- Handle customer enquiries through calls, emails, and WhatsApp.
- Assist customers with property-related queries and project information.
- Coordinate site visits, client meetings, and follow-ups.
- Maintain customer databases and enquiry records.
- Address customer complaints and ensure timely resolution.
- Coordinate with the sales, CRM, and site teams for customer updates.
- Follow up with existing customers regarding documentation, payments, and possession updates.
- Maintain professional relationships with clients and ensure customer satisfaction.
- Prepare daily enquiry and customer follow-up reports.

Requirements

- Graduate in any discipline.
- 1–3 years of experience in customer service, preferably in real estate.
- Excellent communication and customer-handling skills.
- Basic computer knowledge and proficiency in MS Office/Excel.
- Robust coordination, problem-solving, and follow-up skills.
- Pleasant personality with a customer-focused approach.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Service Representative (Kalkaji)
🏢 PLACEMENT CATALYST
📍 Kalkaji