- Welcome and greet Patient in a friendly and professional manner
- Answer phone calls and direct them to the appropriate person or department
- Handle incoming and outgoing correspondence, including emails and letters
- Manage the reception area to ensure it is clean and organized at all times
- Assist with administrative tasks, such as data entry, filing, and photocopying
- Maintain a record of incoming and outgoing guests and employees
- Handle guest complaints and resolve issues in a timely and efficient manner
- Coordinate with other departments to ensure smooth operations
- Maintain knowledge of company products, services, and policies
- Provide support to other team members as needed