Required Skills:
✅ Desktop & Laptop Troubleshooting
✅ Windows 10/11 Administration
✅ Hardware & Software Installation/Configuration
✅ Active Directory User Management
✅ Outlook & Office 365 Support
✅ Printer, Network & VPN Troubleshooting
✅ Incident Ticket Management
✅ Remote User Support
✅ Basic Networking Knowledge (LAN/WAN, TCP/IP)
Responsibilities:
- Provide L1/L2 technical support to end users.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain desktops, laptops, and peripherals.
- Manage user accounts and system access.
- Ensure timely closure of support tickets as per SLA.
- Coordinate with internal teams for issue resolution.