We are looking for a Sales Support Associate to join our Sales Support team in Bangalore, Karnataka. This is an amazing opportunity to work on a key role supporting Sales Velocity. The team consists of 10+ members and is reporting to the Manager, Global Sales Support. We have a great skill set in Sales Operations and we would love to speak with you if you have skills in Salesforce adoption, Training and Supporting users globally.

About You

• Must have minimum 1 year experience working in Customer Service environment (CRM Platform/Phone/Email/Chat) or similar role.
• Must have a knowledge of Salesforce or similar CRM system and supporting the Sales Cycle business processes would be an added advantage.
• Solid business acumen of business transactions and end-to-end sales processes.
• Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings.
• Robust communication skills (written, oral, presentation) with the field, account management, customers, and internal management.





It would be great if you have . . .

• Sales Operations understanding about the basic roles and responsibilities.
• Problem solving skills within sales order process, billing systems, incentives, contract management, business policies skills.

What will you be doing in this role?

• Ascertain effective ongoing support for daily opportunity to order matters including support for renewal processing, change requests and responding to end-user inquiries.
• Identify opportunities for improvements in sales process efficiency and effectiveness. Partner with BIS to develop and implement solutions
• Provide a professional, dedicated and customer focused service to all queries received from all stakeholders and Interpret requests, analyze results and provide support that adheres to customer contracts and Clarivate norms
• Use internal tools to understand requests and make key changes that will

📌 Sales Support Associate (Bengaluru)
🏢 Clarivate
📍 Bengaluru