Job Description :
About us
With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations.
Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other.
Join us and play your part in making life’s moments mean a little more.

About the Function: Global Business Operations keeps our business moving, connecting markets, streamlining processes and keeping everything running smoothly at scale.
With teams across Bangalore, Budapest, Bogotá, Gurugram, and Manila, GBO delivers the essential services that support our day-to-day performance, from finance to operations and beyond. It’s a truly global environment,



where collaboration across time zones and cultures is part of everyday life.
You’ll gain exposure to different markets, build skills for the future and develop a broad understanding of how a business operates at scale. It’s a outstanding place to learn, grow and see the bigger picture.

About the role: The Customer Service Advisor is the first point of contact for customers, incl EDI customers, IMC’s, 3rd party service providers (warehouse) and ABSC teams and acts as the link between Cash Cycle Department and contacts outside GDBS Cash Cycle.

Responsible for delivering high-level customer service and ensuring on time, in full shipments.

To ensure that all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA.

To contribute ideas, energy, enthusiasm and support to the continuous improvement of the „Cash Cycle” process.

To ensure that internal control procedures are strictly adhered to.

Cust

📌 Senior Analyst, Commercial Experience Service Delivery (Gurugram)
🏢 Diageo
📍 Gurugram