Grade Level (for internal use):
05The Team: The Data Management Solutions (DMS) On-Boarding team understands the complexities involved with our datafeed/API products and is responsible for reviewing and facilitating entitlement requests involving our DMS platforms. This entails managing the fulfilment cases created after Sales Opportunities/Quotes are submitted for DMS platforms; reviewing the product components in these Trials/Current Sales/Renewals; understanding package relationships, technical dependencies, and licensing requirements; and working with our Fulfilment team to ensure that the client has the correct entitlements.
The team is in constant communication with Datafeed Application Specialists (DAS), Relationship Managers (RM), Sales and Product Managers (PM) and will be expected to understand our DMS product and processes.
Our team culture is built on proactiveness, business excellence, both independence and interdependence, continuous learning, and improvement,
with everyone working towards a common goal to support the Commercial Organization and the company's business overall.
The Impact: This team acts as a gatekeeper and ensures that clients receive the correct product and packages for all DMS products. It includes the process from the moment that the fulfilment request is created until the Fulfilment Team adds what is requested by Commercial teams and ultimately by the client. You will be encouraged to raise improvements to the process and update the procedures. By enthusiastically identifying issues with the process, the Associate will help provide excellent support to our internal customers.
What’s in it for you:
• It will provide you with an opportunity to learn and improve your knowledge about our DMS products, processes, and business.
• You will liaise with different stakeholders and your input will make a difference regarding the overall customer experience.
• You will have an integral part of the product development cycle and ro