Area(s) of responsibility

Key Responsibilities:

• 7-9 years development and support project related working experience, at least 4+ years in SFDC.

• 5+ hands on experience in SFDC LWC, Sales, Experience/community cloud.

• 3+ years of experience with Integration

• Should have 5+ years hands on experience in SFDC (Apex, VF, Webservices, Integration).

• Should have 3+ years hands on experience in SFDC lightning

• Able to translate the customer requirement and gap analysis into comprehensive technical design.

• Should have expertise in SFDC design patterns and implementation of the same.

• Strong communication skills and client interaction skills.

• Good understanding of SFDC classic and lightning platform, standard features and standard object structures.

• Should have working experience with Omni studio (Flex cards, Omni Script, Data Raptors, Integration Procedures).

• Basic Understanding of Einstein Analytics and Einstein Activity Capture.

• Familiar with Salesforce Best practices, Governor limits, Security model, Data masking, Shield Encryption etc.





• Has good exposure of DEVOPS, Release management process and familiarity with tools like Bitbucket, Jenkins, GIT, VSCode, SFDX, IDX workbench etc.

• Experience with tools like People Import, Workato, Dupe blocker is a plus.

• Lead and mentor SFDC production support engineers.

• Identify automation opportunities to reduce manual effort and incident volumes.

• Drive continuous improvement initiatives focused on stability, performance, and support efficiency.

• Act as the primary operational contact for:

• business stakeholders,

• Salesforce product owners,

Required Skills:

• SFDC, CRM, Force.com, Lightning (LWC and AURA), Java Script, CSS, Webservices (SOAP, REST), Integration, Omni studio, Omni channel, Call Center CTI.

• Client facing and valuable communication skills

• Certifications: PD I, Admin, Sales cloud

• Salesforce PD II certificate is desirable.

• Strong hands‑on experience with Salesforc

📌 Technical Specialist-Enterprise Apps (Hyderabad)
🏢 Birlasoft
📍 Hyderabad