Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.
The Developer Support Engineer plays a critical role in our premier support organization, partnering with developers around the world to solve complex technical challenges across the Salesforce Platform. This role offers the opportunity to deepen your platform expertise, work cross-functionally with Product, AE, TAM, and CSM teams, and grow toward mastering the full breadth of Salesforce technology.
YOUR IMPACT: Responsibilities
• Deliver premier-level technical support with strong customer handling, critical escalation management, multi-tasking, and technical documentation skills
• Partner closely with cross-functional teams (AE, TAM, CSM) and build robust relationships with Product teams
• Create high-quality technical investigations and consistently meet monthly KPIs (CSAT, productivity)
• Respond to escalations from Tier 2 support within a 24/7/365 global, client-focused support environment — maintaining composure and professionalism under pressure
• Assist third-party developers in troubleshooting integrations with Salesforce APIs, Apex, Visualforce, and other developer products, taking ownership through to full resolution
• Write sample code and client libraries, and contribute to open-source projects
• Create knowledge base materials that improve operational efficiency and empower the developer community
• Resolve complex cu
📌 Salesforce Support Engineer (Hyderabad)
🏢 SalesForce-ad
📍 Hyderabad
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