Walk-In Drive at TCS Kolkata hiring for Customer Service Process Associate

Role: Customer Service Process Associate (Webchat)
Skill: Customer Service
Experience: 1 year to 5 years
Job Location: Kolkata
Shift: 24x7 shifts

Interview Date: 24th Oct 2026, Saturday
Entry Time: 10:00 AM to 12:30 PM
Interview Location: Tata Consultancy Services Ltd, Gitanjali Park in Action Area II, Newtown, Rajarhat, Kolkata 700156

Things to carry for interview:
• Candidates must carry a copy of their updated resume
• It is mandatory to submit a valid copy of TCS application form during the drive
• Please carry 2 Photocopies of original Aadhar or PAN card
• Candidates must carry a passport size photo

Education:
• Minimum 15 years of regular, full-time education (10 + 2 + 3)
• Non-technical graduation
• Must have completed 15 years of regular education

Must Have Skills:
• Minimum 1-5 years of experience in International Customer Service Operations (Email, Chat, and/or Voice)
• Excellent written and spoken communication
• Hands-on experience in Voice,



Email & Chat customer service support
• Experience handling customer enquiries, complaints, and escalations
• Strong customer handling and problem-solving skills
• Flexible to work in a 24x7 shift workplace
• Open to working during weekends as per business requirements

Good To Have Skills:
• Prior experience supporting UK customers
• Experience in Utilities, Telecom, Banking, Retail, or similar industries
• Experience working in UK shift hours (BST/GMT)
• Strong coordination and interpersonal skills
• Exposure to Agile working methodology

Process Specific Responsibilities:
Customer Service Process Associate is responsible for delivering exceptional customer experience through Email and Chat support channels. The role involves handling customer enquiries, complaints, account-related queries, billing concerns, payment issues, service requests, and escalations while ensuring adherence to quality, productivity, and compliance standards.

📌 Customer Service Executive (Kolkata)
🏢 Tata Consultancy Services
📍 Kolkata