Title Sr. General Manager_Facility

Reports to (direct) VP-Facility Management

I. Purpose

Lead end-to-end Facility Management across the residential and commercial portfolio, ensuring safe, reliable, compliant, cost-effective and high-quality operations.

Own the FM framework, technical services, asset upkeep, compliance, vendor performance, operational readiness and site teams.

Partner with the Lead Hospitality to deliver an integrated property-management experience.

II. Key Responsibilities

Key Performance Areas (KPAs)

1. Portfolio Facility Management

- Lead FM operations across assigned residential and commercial properties.
- Standardise SOPs, service levels, checklists and operating protocols.
- Maintain consistent portfolio-wide service delivery.
- Review sites regularly to identify risks, gaps and improvements.
- Maintain clear escalation routes for critical issues.

2. Technical & Engineering Operations

- Ensure reliability of MEP, HVAC, electrical, plumbing, DG, lifts, fire and life-safety, STP/WTP, water, BMS and related building systems.
- Drive preventive and predictive maintenance.
- Track breakdowns, downtime, repeat failures and corrective actions.
- Maintain asset registers and maintenance histories.

3. Asset Lifecycle & CAPEX

- Plan lifecycles for critical assets and infrastructure.
- Identify replacement, refurbishment and improvement needs.
- Support annual CAPEX planning and prioritisation.
- Provide technical input for developments and upgrades.
- Ensure effective project-to-operations handover.

4. Statutory Compliance, Safety & Risk

- Meet all applicable statutory, regulatory, fire and safety requirements.
- Maintain a compliance calendar and audit process.
- Renew FM licences, certificates and approvals on time.
- Conduct risk assessments and operational audits.
- Close audit findings within agreed timelines.
- Maintain emergency-response and business-continuity protocols.

5. IFM & Vendor Management

- Govern IFM partners and specialist vendors.
- Set SLAs, KPIs and performance standards.
- Review staffing, productivity, service quality and contract compliance.
- Run vendor reviews and drive corrective improvement.
- Support technical vendor evaluation with Procurement and Commercial teams.

6. Budget & Cost Management

- Prepare and manage property FM OPEX budgets.
- Track actuals, variances and corrective actions.
- Optimise costs without compromising safety, reliability or customer experience.




- Monitor utilities and drive efficiency and sustainability.
- Support CAM/service-charge budgeting where applicable.

7. Team Leadership

- Lead Facility Leads/Managers and site FM teams.
- Set property staffing based on size, complexity and operating model.
- Define roles, responsibilities and performance expectations.
- Build technical capability through training and knowledge-sharing.
- Foster ownership, accountability and operational discipline.

8. Integration with Hospitality

- Integrate FM and Hospitality as one property-management function.
- Prioritise customer-impacting technical issues and close them within defined TATs.
- Provide technical support for Hospitality and CRM complaints.
- Join property reviews and customer-experience initiatives.
- Use repeat complaints to identify operational or asset issues.

9. Projects & Operational Readiness

- Advise on maintainability, operating efficiency and lifecycle cost.
- Set readiness checklists for new properties.
- Secure timely transfer of drawings, asset registers, warranties, AMC details and O&M; manuals.
- Lead FM readiness before handover or occupation.

III. Key Performance Indicators (KPI)

Quantitative

Operational

- Asset uptime and reliability
- Preventive maintenance compliance
- Breakdown frequency and closure TAT
- Critical incident frequency
- Utility efficiency

Compliance & Risk

- Statutory, fire and life-safety compliance
- Audit score and closure of findings
- Incident frequency and closure

Commercial

- FM OPEX vs budget
- Energy and utility cost optimisation
- Vendor performance and contract compliance
- Workforce productivity and optimisation

Customer

- Technical complaint closure TAT and repeat complaints
- Customer-impacting incidents
- Contribution to NPS/CSAT improvement

People

- Team productivity and training completion
- Attrition
- Site FM leadership succession readiness

IV. Qualifications & Experience

Essential

- Bachelor’s Degree in Engineering (Electrical, Mechanical or Civil) from a recognized institution.
- Postgraduate qualification in Facilities Management, Operations Management, Project Management,



Business Administration, or related disciplines will be preferred.
- Professional certifications such as CFM, FMP, IFMA, LEED, PMP, NEBOSH, IOSH, or equivalent would be advantageous.
- 15-20 years of progressive experience in Facility Management, Engineering Operations, Property Management, or Integrated Facility Management.
- Proven experience managing large residential, commercial, mixed-use, hospitality, and/ or township developments.
- Strong exposure to technical services, asset lifecycle management, engineering maintenance, statutory compliance, safety, and vendor governance.
- Demonstrated experience in leading multi-site operations and large facility management teams.
- Strong understanding of MEP systems, HVAC, fire & life safety systems, building automation, utilities management, and sustainability practices.
- Experience in budgeting, cost optimization, contract management, and service charge/CAM management.
- Proven track record of driving operational excellence, customer satisfaction, and business process improvements within the real estate sector.
- Excellent stakeholder management, leadership, communication, and problem-solving skills.
- Experience in transitioning projects from construction to operations and managing operational readiness for new developments will be preferred.

V. Knowledge & Skills

Technical / Functional

- Robust knowledge of Facility Management and engineering operations.
- Expertise in MEP, HVAC, fire & life safety, utilities and building systems.
- Understanding of statutory compliance, safety and risk management.
- Experience in asset lifecycle management, maintenance planning and vendor governance.
- Proficiency in budgeting, cost control, CAPEX and OPEX management.
- Knowledge of FM technologies, CAFM/CMMS systems and operational reporting.

Leadership / Behavioral

- Strategic thinking and business acumen.
- Strong leadership and team management skills.
- Stakeholder and vendor management capability.
- Effective decision-making and problem-solving skills.
- Customer-centric and service-oriented mindset.
- Strong communication, influencing and negotiation skills.
- Ability to drive accountability, change and continuous improvement.
- Results-oriented with high levels of ownership and integrity.

Interested candidates to read the JD well and send in their reusmes to [email protected]/ or whatsapp to (phone hidden)

📌 Facility Incharge (Technical Operations) (Mumbai)
🏢 Sunteck Realty
📍 Mumbai