Job Summary

The IT Assistant provides technical support and administrative assistance to ensure the smooth operation of the organization's IT systems, hardware, software, and network infrastructure. The role involves troubleshooting technical issues, assisting users with IT-related queries, maintaining equipment, and supporting the implementation of technology solutions across the organization.

Key Responsibilities

Technical Support

- Provide first-level technical support to employees for hardware, software, and network-related issues.
- Troubleshoot and resolve desktop, laptop, printer, and mobile device problems.
- Install, configure, and maintain computer systems, applications, and peripherals.
- Assist users with system access, password resets, and account management.

System Maintenance

- Monitor and maintain IT equipment and software to ensure optimal performance.
- Perform routine system updates, backups, and maintenance tasks.
- Assist in setting up workstations, devices, and network connections for new employees.
- Maintain inventory records of IT assets, licenses, and equipment.

Network Security Support

- Assist in monitoring network performance and connectivity.
- Support cybersecurity initiatives by ensuring compliance with security policies.
- Report and escalate security incidents or vulnerabilities as required.
- Help maintain antivirus software and endpoint security measures.

Documentation Administration

- Maintain accurate records of support requests and resolutions.
- Create and update technical documentation, user guides, and procedures.
- Coordinate with external vendors and service providers when required.
- Assist in IT projects, system upgrades, and technology rollouts.





Qualifications

Education

- Diploma, Bachelor's Degree, or equivalent qualification in Information Technology, Computer Science, or a related field.

Experience

- 1-3 years of experience in IT support, helpdesk, or desktop support roles preferred.
- Fresh graduates with relevant internships or technical certifications may be considered.

Technical Skills

- Knowledge of Microsoft Windows operating systems and Microsoft 365 applications.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
- Experience with hardware troubleshooting and software installation.
- Familiarity with Active Directory, user account management, and IT ticketing systems is an advantage.
- Basic understanding of cybersecurity best practices.

Soft Skills

- Robust problem-solving and analytical skills.
- Excellent communication and customer service abilities.
- Ability to prioritize tasks and manage multiple requests.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.

Key Competencies

- Technical Troubleshooting
- Customer Service Orientation
- Communication Skills
- Time Management
- Team Collaboration
- Adaptability
- Attention to Detail

Working Conditions

- Office-based role with occasional travel between company locations if required.
- May require occasional after-hours or weekend support during system maintenance or emergencies.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Assistant (Mumbai)
🏢 East India Hotels (EIH)
📍 Mumbai