- Handle customer grievances professionally and empathetically.
- Resolve complaints within defined timelines.
- Coordinate with internal departments to ensure effective issue resolution.
- Maintain grievance records and prepare periodic reports.
- Ensure high levels of customer satisfaction while adhering to company policies.
Requirements:
- Excellent communication and interpersonal skills.
- Solid problem-solving and conflict-resolution abilities.
- Ability to remain calm under pressure.
- Proficiency in English and Malayalam is mandatory.
- Knowledge of Hindi is mandatory for at least one position.
- Prior experience in customer service, grievance handling, or client relationship management is preferred.
Disclaimer:
This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Disclaimer: The job location mentioned in this description is based on publicly available information or company headquarters. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.