- Provide day-to-day application support for business applications.
- Monitor application performance and ensure smooth functioning of systems.
- Investigate, troubleshoot, and resolve user-reported issues.
- Log and track incidents, service requests, and enhancement requests.
- Coordinate with development and infrastructure teams for issue resolution.
- Assist in application deployments, testing, and release activities.
- Maintain support documentation and knowledge base articles.
- Communicate regularly with users regarding issue status and resolution.
Required Skills
- Basic understanding of application support and troubleshooting.
- Knowledge of SQL queries and database concepts.
- Familiarity with Windows/Linux operating systems.
- Experience with ticketing tools such as ServiceNow, JIRA, or similar tools.
- Positive analytical and problem-solving skills.
- Strong verbal and written communication skills.
Preferred Skills
- Basic scripting knowledge (Shell, Python, PowerShell) is an added advantage.
- Exposure to Banking, Financial Services, or Insurance domain is preferred.
- Understanding of software development lifecycle (SDLC).
Educational Qualification
- Bachelor's Degree in Computer Science, Information Technology, or related discipline.
Key Requirements
- Willingness to learn and adapt to new technologies.
- Ability to work independently and as part of a team.
- Strong customer-service orientation.
- Flexibility to support critical issues when required.