Job Title: Team Leader – TelecallingJob Description
We are looking for an experienced and target-oriented Team Leader to manage and lead a team of telecallers. The candidate will be responsible for monitoring daily calling activities, ensuring target achievement, improving team performance, and maintaining call quality.
Key Responsibilities:
- Lead and manage a team of telecallers to achieve daily and monthly targets.
- Monitor daily calling performance, productivity, and conversion rates.
- Provide regular training, coaching, and feedback to team members.
- Ensure proper follow-up with leads and maintain accurate calling records.
- Monitor call quality and ensure qualified communication with customers.
- Handle customer escalations and support the team in resolving queries.
- Prepare daily, weekly, and monthly performance reports.
- Motivate team members and implement strategies to improve conversions.
- Ensure adherence to company policies and calling processes.
Requirements:
- Previous experience in telecalling, with Team Leader experience preferred.
- Excellent communicati