We are looking for an experienced Malayalam speaking Team Leader to manage and guide a team of Recovery Collection Executives, achieve collection targets, monitor performance, and ensure adherence to collection policies and procedures.

ROLES AND RESPONSIBILITIES:

- Lead, motivate, and manage a team of Recovery Collection Executives.
- Drive daily, weekly, and monthly collection targets.
- Monitor team productivity, call quality, PTP commitments, and recovery performance.
- Handle escalated customer calls and resolve collection-related issues.
- Track overdue payments, DPD buckets, and delinquent accounts.
- Prepare daily MIS reports and performance updates.
- Conduct regular team briefings, performance reviews, and coaching sessions.
- Ensure compliance with company policies and ethical collection practices.

Required Skills:

- Strong team management and leadership skills.




- Hands-on experience in Recovery Collections / Tele Collections / Debt Collections.
- Positive communication, negotiation, and problem-solving skills.
- Knowledge of PTP tracking, DPD, bucket calling, and recovery targets.
- Proficiency in MS Excel and MIS reporting.
- Ability to manage team performance and achieve business targets.

Eligibility:

- 6 Months+ experience of team handling experience preferred.
- Prior experience in BPO recovery collections is mandatory.
- Candidates with banking, NBFC, loan recovery, or EMI collections experience are preferred.
- Able to speak fluent/native Malayalam; Basic Tamil and English Knowledge.

📌 Team Leader - Malayalam Voice Process (Chennai)
🏢 Garuda Business Solutions Private
📍 Chennai