Company Description Grace Technologies and Consultants Pvt. Ltd. is a trusted IT infrastructure partner serving businesses across India since 2005. The company specializes in networking, IT security, datacenter, cloud, backup, and disaster recovery solutions, supported by a team of experienced professionals.

Grace

Technologies delivers end-to-end services, from network design and implementation to cybersecurity, datacenter hosting, and managed IT services. Strong partnerships with leading technology providers such as Cisco, HPE, Fortinet, and Dell enable the company to offer reliable, secure, and high-performance solutions to organizations of all sizes. With a focus on quality, competitive pricing, and modern technologies, Grace Technologies supports clients in building robust IT environments that help drive business growth.

Role Description The Sr.

Tech Support

Engineer L2 – Server & Storage is a full time, on-site role based in Nagpur. This role is responsible for providing advanced technical support for server and storage environments, including installation, configuration, monitoring, and maintenance of related hardware and software. The engineer will diagnose and resolve complex technical issues, perform root cause analysis, and escalate cases when necessary, ensuring timely and effective resolution for clients.

Daily activities include supporting customers through tickets, calls, and on-site visits, documenting solutions, maintaining knowledge bases,



and collaborating with vendors and internal teams to optimize infrastructure performance. The role also involves participating in deployments, upgrades, backup and recovery operations, and adhering to security and compliance standards across customer environments.

Qualifications

- Candidates should possess strong Technical Support skills with experience in server and storage environments, including installation, configuration, and maintenance.
- Candidates should possess advanced Troubleshooting skills to diagnose, analyze, and resolve complex infrastructure issues efficiently.
- Candidates should possess solid Analytical Skills to perform root cause analysis, interpret logs, and optimize systems for performance and reliability.
- Candidates should possess excellent Customer Support and Customer Service skills to manage client interactions professionally and maintain high satisfaction levels.
- Hands-on experience with enterprise server and storage technologies (e.g., Dell, HPE, SAN/NAS), virtualization platforms, and backup/recovery solutions is highly beneficial.
- Good understanding of networking fundamentals, operating systems (Windows/Linux), and IT security best practices is preferred.
- Relevant technical certifications (such as ITIL, MCSE, RHCE, or vendor-specific server/storage certifications) are an advantage.
- Ability to work on-site in Nagpur, manage multiple priorities, document work clearly, and collaborate effectively with cross-functional teams.

📌 Sr. Tech Support EngineerServer & Storage (Nagpur)
🏢 Grace Technologies and Consultants
📍 Nagpur