We are looking for an experienced Operation & Customer Coordinator with 4–5 years of experience to manage client communication and coordinate freight forwarding back-end operations. The candidate will be responsible for handling client requirements, coordinating with internal teams, monitoring pending activities, providing timely updates, and ensuring smooth and efficient service delivery.
The ideal candidate should have strong communication and coordination skills, good knowledge of freight forwarding processes, and the ability to independently manage client requirements and escalations.
Key Responsibilities
- Coordinate day-to-day freight forwarding and operational activities.
- Manage client communication through email, calls, and other communication channels, ensuring requirements are clearly understood and communicated to the relevant internal teams.
- Coordinate with Operations, Documentation,
Accounts, and other teams to complete client requirements within agreed timelines.
- Monitor shipment-related activities, pending requests, and documentation and follow up with the concerned teams until closure.
- Provide timely shipment updates and status reports to clients and maintain proper records of client communications and follow-ups.
- Handle client queries, issues, and escalations professionally and coordinate with the relevant teams for resolution.
- Identify operational delays or discrepancies and escalate critical issues to the appropriate management level when required.
- Ensure client-specific processes, instructions, SLAs, and turnaround times are followed.
- Maintain strong and professional client relationships through effective communication and timely service.
- Support process improvement initiatives to enhance operational efficiency and client service quality.
- Manage multiple operational priorities while maintaining accuracy, timely
- completion, and service quality