: Head of Product & TechnologyCompany: ISCAP

Department: Product, Technology & Engineering

Experience: 5–10+ years

Qualification: Bachelor's/Master's in Computer Science, IT, Software Engineering, Product Management, or a related field

Industry: SaaS, EdTech, Digital Platforms

Employment Type: Full-time

Location: Hyderabad, Telangana / Hybrid / Remote, depending on business requirements

Key Responsibilities1.

Product

Strategy &

• Roadmap

- Define ISCAP's product vision, technology strategy, and phased development roadmap.
- Convert business objectives and user feedback into product requirements, user stories, and release plans.
- Prioritise features based on business value, user needs, cost, and scalability.
- Collaborate with academic, operations, sales, marketing, and leadership teams.

2.

Learning

Platform &

• Course Delivery
- Develop, implement, integrate, or optimise ISCAP's Learning Management System (LMS).
- Support course discovery, enrolment, payments where applicable, learning content, assignments, assessments, progress tracking, and certification.
- Establish workflows for course creation, publishing, cohort management, and content updates.
- Enable trainers and administrators to manage courses, assessments, and learner progress efficiently.

3. Student, Trainer & • Partner Portals
- Student portal: Registration, enrolment, learning resources, assessments, progress tracking, certificates, and career opportunities.
- Trainer portal: Course management, cohort tracking, assignment evaluation, learner feedback, and progress monitoring.
- College portal: Institution onboarding, student nominations, bulk enrolments, cohort tracking, and program reporting.
- Employer portal: Internship and hiring requirements, eligible learner profiles, candidate shortlisting, and application tracking, subject to permissions and consent.
- Administrator portal: User management, role-based permissions, course administration, approvals, reporting, and operational monitoring.

4.

Product

Design &

• User Experience
- Design intuitive, user-friendly experiences across desktop, tablet, and mobile devices.
- Map user journeys, identify friction points, and improve registration, enrolment, learning, and partner workflows.
- Collaborate with designers and stakeholders on wireframes, prototypes, and product specifications.
- Conduct user testing and continuously improve usability and accessibility.

5.

Technology

Architecture &

• Engineering
- Establish secure, scalable, and maintainable technology architecture.
- Evaluate programming frameworks, databases, cloud infrastructure, hosting, and third-party solutions.
- Lead or coordinate frontend, backend, QA, DevOps, and external development teams.
- Establish coding standards, version control, testing, documentation, and release management.
- Make informed build-versus-buy decisions to balance cost, speed, flexibility, and long-term ownership.

6. Automation & • Integrations
- Identify manual processes across admissions, enrolments, course delivery, assessments, certification, partnerships, and reporting.
- Automate notifications, reminders, approvals, task assignments, and status updates.
- Integrate relevant CRM, LMS, payment, communication, analytics, and support systems.
- Build reliable APIs, data synchronisation, error handling, and self-service workflows.
- Reduce duplicate data entry while retaining human oversight for decisions requiring review.

7. Security, Privacy & • Reliability
- Implement authentication,



role-based access control, encryption, and appropriate security measures.
- Establish backup, recovery, monitoring, logging, and incident response procedures.
- Coordinate security testing, vulnerability remediation, and software updates.
- Protect student records, partner information, and confidential business data.
- Consider applicable privacy, data protection, accessibility, and contractual requirements.

8. Analytics & • Continuous Improvement
- Define KPIs for platform adoption, enrolment conversion, learner engagement, completion, satisfaction, and reliability.
- Use analytics, support tickets, and user feedback to identify improvement opportunities.
- Develop dashboards for platform usage, enrolments, learner progress, course performance, and operational efficiency.
- Evaluate AI-enabled features where they deliver measurable value and can be implemented responsibly.

9. Team, Vendor & • Budget Management
- Build and manage product and technology teams as business needs evolve.
- Coordinate developers, designers, testers, consultants, and implementation partners.
- Define milestones, responsibilities, quality standards, and delivery expectations.
- Manage technology budgets, infrastructure costs, software subscriptions, and vendor performance.
- Ensure critical systems are properly documented and not dependent on a single person or vendor.

Mandatory Deliverable: ISCAP Unified Digital PlatformWithin the first 90 days, the selected candidate must establish a practical roadmap and deliver or demonstrate an agreed working product increment.

Key deliverables

1. Technology audit: Review the existing website, applications, infrastructure, databases, integrations, and manual workflows.
2. Product requirements document: Define user journeys, functional requirements, permissions, and priorities.
3. Technology architecture: Document the proposed architecture, data model, hosting, security, integrations, and build-versus-buy decisions.
4. Unified user management: Define registration, authentication, onboarding, roles, and account management.
5. LMS roadmap: Plan course management, learning content, assignments, assessments, progress tracking, and certification.
6. Partner workflows: Define institutional onboarding, student nominations, employer requirements, and partnership tracking.
7. Automation roadmap: Identify and prioritise manual processes for automation.
8. Operational dashboard: Define reporting requirements for enrolments, course progress, assessments, platform usage, and support.
9. Security and reliability plan: Establish security controls, backups, monitoring, and recovery requirements.
10. Working pilot/MVP: Deliver or demonstrate a testable solution for an agreed high-priority workflow.
11. 6–12-month roadmap: Present milestones, budget estimates, resource requirements, dependencies, and success metrics.

The objective is to establish a reliable foundation within 90 days, not necessarily to build the entire platform from scratch. The approach must account for ISCAP's existing technology, budget, and team capacity. Key Performance Indicators (KPIs)
- Delivery of approved product milestones.




- Adoption and successful usage of core platform workflows.
- Reduction in manual administrative effort and duplicate data entry.
- Platform uptime, performance, and incident resolution.
- Reliable course delivery, assessment, and certification workflows.
- User satisfaction across students, trainers, colleges, employers, and administrators.
- Integration reliability and reporting accuracy.
- Timely remediation of identified security risks.
- Development delivery predictability and budget adherence.
- Reduction in recurring support issues through product improvements.

Numerical targets will be established following the initial technology audit. Required Qualifications & Experience
- 5–10+ years of experience in SaaS, EdTech, software engineering, or digital product development.
- Demonstrated experience building, implementing, or scaling web applications and digital platforms.
- Strong understanding of product roadmaps, requirements gathering, and agile delivery.
- Experience with architecture, APIs, databases, cloud infrastructure, integrations, and software quality.
- Familiarity with security, access controls, monitoring, backups, and privacy requirements.
- Experience leading technical teams or managing development vendors.
- Robust business understanding, communication, analytical thinking, and execution skills.

A relevant degree is preferred. Equivalent practical experience and demonstrated product delivery are also valued. Preferred Candidate Profile
- Experience with LMS platforms, SaaS products, multi-role portals, marketplaces, or B2B/B2C platforms.
- Familiarity with CRM, payment integrations, analytics, and workflow automation.
- Knowledge of cloud infrastructure, CI/CD, automated testing, and API-first development.
- Experience working in startups or managing technology within budget constraints.
- A hands-on, product-minded leader who avoids unnecessary complexity and focuses on measurable business outcomes.

First 90-Day Success PlanDays 1–30: Audit & Discovery

- Audit existing technology, tools, integrations, workflows, and risks.
- Understand requirements across students, trainers, colleges, employers, and administrators.
- Prepare the initial product requirements document and prioritised roadmap.

Days 31–60: Architecture & Planning

- Finalise architecture and build-versus-buy recommendations.
- Define user roles, workflows, integrations, security requirements, and acceptance criteria.
- Prepare resource plans, cost estimates, and delivery milestones.
- Begin implementation of the highest-priority product increment.

Days 61–90: Pilot & Validation

- Deliver or demonstrate the agreed working MVP or priority workflow.
- Conduct functional testing, user acceptance testing, and appropriate security checks.
- Gather user feedback and document improvements.
- Present the 6–12-month roadmap, risk register, delivery dashboard, and resource plan.

How to ApplyInterested candidates should submit their resume and a brief overview of their experience in product development, SaaS platforms, technology architecture, or digital transformation. Candidates should highlight a product or platform they have built, scaled, or improved, their individual contributions, key technical decisions, and measurable results. Confidential information need not be disclosed.

ISCAP seeks a product-minded technology leader who can combine strategic thinking, technical judgement, and hands-on execution to build a reliable, scalable digital ecosystem.

📌 Head of Product & Technology (India)
🏢 ISCAP SERVICES
📍 India