Experience

● 7–10 years of experience in Microsoft Wintel / Windows Server administration.

● Strong L3-level infrastructure support and troubleshooting experience.

● Strong scripting and automation experience.

● Experience supporting enterprise-class data center environments.

● Hands-on experience with physical and virtual server infrastructure.

Key Responsibilities

● Provide L3 support for Microsoft Windows and enterprise infrastructure environments.

● Install, configure, administer, troubleshoot, and optimize Windows Server environments.

● Manage and troubleshoot Hyper-V, Active Directory, DHCP, DNS, SQL Server, and related infrastructure services.

● Troubleshoot complex issues across on-premises, physical, virtual, Azure, and VMware environments.

● Perform new server deployments and understand dependencies between infrastructure services.

● Troubleshoot Windows production issues including server crashes, no-boot conditions, memory leaks, sluggish or unresponsive servers.

● Perform Windows performance troubleshooting using CMD, Sysinternals, memory dumps, registry analysis, and other troubleshooting tools.

● Troubleshoot Windows components including BIOS, CPU, memory, DNS, and DHCP.

● Analyze and configure Windows memory dumps and troubleshoot User Mode and Kernel Mode issues.

● Design and implement Microsoft Azure infrastructure solutions.

● Work with Azure IaaS, PaaS, and SaaS services, including security and compliance features.

● Troubleshoot Windows workloads on Azure and AWS platforms.

● Manage VMware ESXi, vCenter, vSAN, Site Recovery Manager, vMSC, and Microsoft Hyper-V.

● Support physical server installation and enterprise data center infrastructure.

● Troubleshoot TCP/IP, DNS, DHCP, Active Directory, and Group Policy issues.





● Manage backup, storage, antivirus, patch management, compliance, and vulnerability assessment activities.

● Automate infrastructure tasks using PowerShell and Python.

● Work with configuration management tools such as Ansible and Puppet.

● Support source control and CI/CD processes.

● Analyze client requirements, recommend infrastructure solutions, and support migrations with minimum downtime and no data loss.

● Provide remote infrastructure support through VPN, SSH, command-line tools, and shell commands.

● Travel to customer locations when required for infrastructure setup, deployments, and technical discussions.

● Maintain Disaster Recovery and other infrastructure procedures and documentation.

● Maintain accurate CMDB information.

● Collaborate with internal teams, software vendors, technical teams, and customers to improve infrastructure solutions.

ITIL & Service Management:

● Manage Incident, Problem, Change, and Escalation Management activities.

● Resolve single-technology and cross-technology incidents independently.

● Lead complex technical incidents and escalations.

● Perform root cause and trend analysis.

● Prepare, review, implement, test, and roll back change plans.

● Perform risk and impact analysis for infrastructure changes.

● Participate in Change Advisory Board activities when required.





● Apply security patches according to policy and monitor patch compliance.

● Assess patch compatibility across customer environments.

Required Skills & Competencies:

● Expert-level Windows Server administration and troubleshooting.

● Strong Windows performance troubleshooting, including crashes, no-boot issues, memory leaks, sluggish systems, and unresponsive servers.

● Strong knowledge of Windows architecture, Registry, BIOS, CPU, memory, DNS, DHCP, User Mode, and Kernel Mode.

● Hands-on experience with VMware ESXi, vCenter, vSAN, SRM, vMSC, and Microsoft Hyper-V.

● Strong Microsoft Azure experience with IaaS, PaaS, SaaS, security, and compliance.

● Working knowledge of AWS infrastructure.

● Strong knowledge of TCP/IP, DNS, DHCP, Active Directory, and Group Policy.

● Strong PowerShell and Python scripting skills.

● Experience with Ansible, Puppet, CI/CD, and source control systems.

● Knowledge of backup, storage, antivirus, patch management, compliance, and vulnerability assessment.

● Experience with enterprise data center and physical server infrastructure.

● MS SQL Server knowledge; MySQL is an added advantage.

● Strong understanding of ITIL processes.

● Ability to handle high-volume, complex, and multi-technology incidents.

● Strong analytical, troubleshooting, research, and problem-solving skills.

● Strong customer-facing, communication, teamwork, and leadership skills.

● Ability to guide and support L1/L2 engineers and mentor team members.

● Ability to work effectively with customers, vendors, and cross-functional teams.

● Robust confidentiality and security awareness when handling customer credentials, keys, and infrastructure information.

📌 Azure Local Engineer (Bengaluru)
🏢 Prophecy Technologies
📍 Bengaluru