Title: Business analyst

Location: Bangalore

Exp: 10+ Yrs

: Key Responsibilities

Business & Process Analysis

- Define, analyze, and optimize end-to-end insurance and claims processes, including FNOL, adjudication, underwriting, policy servicing, and billing.

- Conduct AS-IS and TO-BE process mapping using BPMN or similar methodologies.

- Identify process gaps, inefficiencies, and opportunities for automation or transformation.

- Support the creation of business rules, process documents, workflow diagrams, and SOPs.

Requirements Elicitation & Documentation

- Lead requirement-gathering workshops with SMEs, product owners, and cross-functional teams.

- Translate business needs into explicit user stories, epics, and acceptance criteria.

- Document functional and non-functional requirements, use cases, and business logic.

- Ensure alignment of requirements with product vision, compliance needs, and system capabilities.

Techno-Functional Collaboration

- Provide techno-functional insights to development and QA teams.

- Validate the feasibility of user stories and support technical teams in solution design.

- Work closely with architects to evaluate API requirements, data flows, and system behavior.

- Assist with data analysis, reporting requirements, and interface specifications.

Agile Delivery & Testing

- Participate in Agile ceremonies, including backlog grooming,



sprint planning, and retrospectives.

- Support QA teams in developing test scenarios and validating requirements.

- Conduct or coordinate User Acceptance Testing (UAT), defect triage, and sign-off.

- Provide post-deployment support and update documentation as required.

Required Skills & Experience

- Proven experience as a Business Analyst or Process Analyst in insurance and claims.

- Strong ability to define processes, map workflows, and identify optimization opportunities.

- Expertise in requirements elicitation and documentation, user stories, and acceptance criteria.

- Solid techno-functional background with the ability to bridge business and IT teams.

- Hands-on experience with tools such as JIRA, Confluence, Visio, and Lucidchart.

- Strong understanding of data, integrations, and system behavior within insurance ecosystems.

- Experience working in Agile/Scrum environments.

- Excellent communication, stakeholder management, and analytical skills.

Preferred Qualifications

- Experience with platforms such as Guidewire, Duck Creek, or similar insurance systems.

- Knowledge of insurance regulatory and compliance requirements.

- Certifications such as CBAP, CCBA, ECBA, PSM, CSM, LOMA, or AINS.

- Exposure to APIs, SQL, or data analysis techniques.

📌 Business analyst (Bengaluru)
🏢 NR Consulting
📍 Bengaluru