Position: Service Engineer

- Location: Vadodara
- CTC: ₹4.0 - 4.5 LPA
- Requirement: Immediate joiner preferred
- Qualification: Diploma in Mechanical / Electrical Engineering
- Experience: 3-4 years

Job Purpose:

- To provide technical support, installation, commissioning, preventive maintenance, troubleshooting, and after-sales service for company products while ensuring high customer satisfaction, maintaining quality standards, and supporting business growth through effective customer engagement.

Service Engineer

Location : Vadodara, Gujarat Industry : Engineering Manufacturing Experience : 3-4 Years Qualification : Diploma in Mechanical / Electrical Engineering CTC : ₹4.0 - ₹4.5 LPA Joining : Immediate Joiners Preferred

Job Summary

Key ResponsibilitiesCustomer Service & Technical Support

- Install, commission, and validate machines at customer sites.
- Attend customer complaints and provide timely technical solutions.
- Perform preventive maintenance and machine health check-up visits.
- Diagnose machine faults and resolve issues efficiently.
- Maintain regular communication with customers to ensure satisfaction.

Machine Trials & Documentation

- Conduct in-house and on-site machine trials.
- Prepare service reports, trial reports, and technical documentation.
- Submit trial reports, photos, videos, and supporting documents.
- Maintain proper records of service activities.

Customer Training

- Train customer operators and maintenance teams on machine operation and maintenance.
- Guide customers on preventive maintenance and best operating practices.

Repair & Maintenance





- Troubleshoot and repair machine components.
- Test repaired equipment before dispatch.

Business Support

- Identify opportunities for spare parts, service contracts, and machine sales.
- Coordinate with internal departments for smooth service execution.

Documentation & Compliance

- Maintain service records as per ISO standards.
- Update machine history and spare records in ERP (Epicor preferred).
- Support ISO documentation and audits.

Operational Support

- Assist in machine assembly, packing, dispatch, and warehouse activities whenever required.
- Prepare monthly service schedules and departmental reports.

Required Skills :

- Robust troubleshooting and analytical skills.
- Knowledge of machine installation, commissioning, and maintenance.
- Preventive maintenance experience.
- Excellent customer handling and communication skills.
- Technical report writing and documentation.
- Basic ERP knowledge (Epicor preferred).
- Familiarity with ISO documentation.
- Willingness to travel extensively.
- Diploma in Mechanical or Electrical Engineering.
- 3-4 years of experience as a Service Engineer in an engineering/manufacturing company.
- Experience in machine installation, commissioning, and customer support.
- Immediate joiners will be preferred.

Key Competencies

- Customer Focus
- Technical Expertise
- Problem Solving
- Communication Skills
- Planning & Organization
- Teamwork
- Accountability
- Time Management
- Adaptability
- Continuous Improvement

Pay: ₹30,627.28 - ₹33,651.93 per month

Work Location: In person

📌 Service Engineer (Vadodara)
🏢 Krishna enterprise
📍 Vadodara