- Team Management and Supervisory Services
- Yes
- 3 Years
- Mandatory
- Google Cloud Associate Cloud Engineer
Case Management:
- Monitor daily case progress to ensure timely updates and address any issues.
- Ensure compliance with service level objectives across all active cases handled by the team.
- Serve as a point of escalation for complex or sensitive cases, providing guidance and support to team members to reach resolution.
- Facilitate cross-functional collaboration to resolve cases that require input or action from other teams.
- Operations Management Services
- Yes
- 5 Years
Performance & Compliance Governance:
- Ensure adherence to key performance indicators, and compliance standards.
- Provide leadership and coaching to the team to drive performance.
- Analyze performance data to identify strengths and areas for development.
- Trainer
- BPO3
- Trainer Services
- Yes
- 1 Year
- Mandatory
- Google Cloud Associate Cloud Engineer
Training Session & Onboarding Coordination:
- Plan and schedule training sessions focused on technical incident ownership, resolution, and communication skills, including room bookings and virtual meeting setup.
- Coordinate all logístical arrangements for technical training delivery, ensuring necessary resources and tools are available.