Company Description : NEC Software Solutions (India) Private Limited! is based in Mumbai (Worli & Airoli) and

- Bangalore with an employee strength of 1300+. It is one of the foremost providers of end to-end IT services across various sectors. We work with diverse industry verticals which
- include publishing, media, financial services, retail, healthcare and technology companies
- around the world. Our customers range from two-person startups to $bn listed companies.

We have more than 30 years of experience in providing end to end IT services across the

- globe and have earned a reputation for delighting our customers by consistently surpassing
- expectations and helping them deliver robust, market-ready software products that meet
- the highest standards of engineering and user experience. Supported by more than 1300
- exceptionally talented manpower, we are a hub for offshore support and technology
- services.

We are hiring for Software Engineer - CRM Support

Experience: 2-4 years

Location: Mumbai (Worli)

Shift: UK Shift (starting at 11:00 AM; 8.5 working hours)

Please share immediate joiner with the cost.

- We are seeking a highly capable individual with strong technical troubleshooting skills , able to quickly diagnose and resolve complex system and process issues within a CRM-driven environment.

- The role demands the ability to rapidly learn and absorb complex business processes , understanding both system functionality and how it supports organisational operations.

- You must be confident operating in a customer-facing capacity ,



with excellent communication skills to clearly articulate technical concepts to non-technical stakeholders and manage expectations effectively in a fast-paced environment.

- A key requirement is the ability to problem-solve independently and collaboratively , making sound decisions under pressure while ensuring alignment with agreed SLAs. This includes knowing when to escalate issues appropriately to third parties or management , ensuring timely resolution without compromising service quality.

- You will have experience working within an Agile delivery framework , actively contributing to Scrum ceremonies, stand-ups, and retrospectives , and continuously improving team practices.

- Robust knowledge and hands-on experience with CRM systems , ideally including Microsoft Dynamics 365 and the Power Platform :

- A deep understanding of business processes supported by CRM , and how these translate into system functionality

- Awareness of data flows and integrations between multiple CRM and enterprise systems :

- The ability to take full ownership of assigned tasks , delivering to agreed timelines with mínimal supervision

- Commitment to **best practices in development, support, and project delivery Technical skills required:

- Proficiency in SQL for querying, troubleshooting, and data analysis

- Strong working knowledge of Microsoft Excel, Word, and PowerPoint :

- Finally, you will be a proactive and highly motivated learner , with a proven ability to quickly build new skills and adapt within a rapidly evolving technical and business landscape .

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📌 CRM Support (Mumbai)
🏢 NECSWS
📍 Mumbai