At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Team

CS Tech is where engineering meets real customer impact. We build the help solutions eBay customers rely on and the tools our teammates use to support customer service interactions globally. The organization owns teammate tools, help experiences, customer service quality platforms, access management, and issue management for critical site incidents.

As part of CS Tech, you'll help drive platform reliability, automation, and operational excellence across large-scale customer support systems. This role offers an prospect to work on modernizing enterprise platforms through automation, AI-enabled solutions, and intelligent operations.

Role Overview

Key Responsibilities - Troubleshoot, analyze, and resolve complex issues across distributed systems and integrations.

- Perform root cause analysis (RCA) and implement permanent fixes to prevent recurrence.
- Design and implement automation solutions to reduce operational toil and improve MTTR.
- Develop scripts/tools for monitoring, alerting, log analysis, and self-healing workflows.
- Support and maintain contact center platforms and integrations.




- Partner with Engineering, QE, Infrastructure, and Business teams during releases and incidents.
- Participate in on-call rotations and ensure SLA compliance.
- Drive continuous improvement of support processes and platform stability.

What You'll Bring

- 4+ years of experience in Application Support, Production Support, L2 Support, or Site Reliability Engineering.
- Strong programming/scripting skills in Java, Python, Shell , or similar technologies.
- Experience building automation solutions to reduce operational effort and improve system reliability.
- Strong troubleshooting and root cause analysis skills in complex distributed environments.
- Experience with APIs, integrations, monitoring, and observability tools.
- Excellent communication and collaboration skills.

Preferred Qualifications

- Experience with Contact Center technologies , including:

- Genesys Cloud

- IVR systems

- ACD routing and call flows

- Experience leveraging AI-powered tools and intelligent automation.

- Exposure to cloud platforms (AWS/GCP/Azure), CI/CD, and DevOps practices.

- Knowledge of SQL/NoSQL databases and performance troubleshooting.

- Someone who automates repetitive work and continuously improves operational efficiency.

- An engineer who can move from reactive support to proactive, self-healing solutions.

- Comfortable operating in large-scale customer support environments.

- A strong team player who thrives in cross-functional collaboration.

Additional Details

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📌 Support Engineer (Automation) (Bengaluru)
🏢 Ebay
📍 Bengaluru