We are looking for a professional and multitasking Receptionist cum Tele-caller to be the first point of contact for our company and a key driver of our outreach efforts. This hybrid role requires a unique individual who can provide a warm, professional welcome to visitors while simultaneously managing high-volume outbound and inbound calls to generate leads or assist customers.
Key Responsibilities
1. Front Desk Management (Receptionist Duties) :
- Greet and welcome guests as soon as they arrive at the office.
- Direct visitors to the appropriate person and office.
- Manage the visitor logbook and issue security passes if required.
- Maintain a clean and organized reception area.
- Handle incoming and outgoing couriers, mail, and deliveries.
2. Tele-calling & Outreach :
- Make outbound calls to prospective clients from a provided database to introduce products/services.
- Handle inbound telephonic inquiries and convert them into sales leads or appointments.
- Maintain an accurate and up-to-date record of all calls and customer interactions in the CRM/Excel.
- Follow up with potential leads to ensure high conversion rates.
- Provide brief information about company offerings and answer basic customer queries.
3.
Administrative Support :
- Assist with basic data entry and clerical tasks as assigned.
- Provide administrative support to other departments (HR, Sales, etc.) when needed.
Required Skills & Qualifications
- Education : High school diploma or equivalent; a Bachelor’s degree is a plus.
- Experience : [2-4] years of experience in a front desk role or a call center environment.
- Communication : Excellent verbal and written communication skills in [English/Local Language].
- Soft Skills :
- Persuasion : A knack for tele-marketing and handling "cold calls" with confidence.
- Politeness : A pleasant voice and a professional demeanor at all times.
- Multitasking : Ability to switch between greeting a guest and managing a phone line seamlessly.
- Technical Skills : Basic proficiency in Microsoft Office (Word, Excel) and familiarity with phone systems or CRM software.