Date Posted : 2026-06-25 Country : India Location : Aggarwal Cyber Plaza - II, Plot No C-7, Netaji Subhash Place, NEW DELHI, India JD - ASM - Service Sales : Title: ASM - Service Sales

About Otis India : Otis is the world’s leading elevator and escalator company, moving 2.5 billion people every day and maintaining over ~2.5 million units globally. With a global team of 72,000 colleagues, including 45,000 field professionals, Otis delivers innovative, safe and reliable mobility solutions found in many of the world’s most iconic buildings and busiest transport hubs. Operating in 200+ countries and territories, Otis combines global expertise with strong local capabilities. Guided by a clear vision to help people thrive in a taller, faster, smarter world, Otis is committed to customer‑centric service, future‑focused innovation, and responsible corporate citizenship. : Role Overview : The role is responsible for driving Service Sales performance through effective enquiry generation, persuasive negotiation, and timely AMC finalization. It ensures on‑time AMC renewals while maintaining strong customer engagement and relationship management. The position supports Service Operations by preparing proposals, agreements, and other contractual documentation with accuracy and compliance. It contributes to business growth by developing market intelligence, identifying recent opportunities, and enhancing overall customer experience. The role also requires close coordination with field teams; service supervisors & Managers and customers during site visits, always ensuring full adherence to OTIS Ethics, Safety, Quality standards and protocols.

Key Responsibilities :

- Drive Performance Achievement for major key accounts within the assigned region by ensuring timely AMC renewals for corporate, major,



and large‑volume customers, while maintaining strong customer relationships through regular meetings and engagement.
- Lead initiatives in tender management , including pricing strategies, bid proposals, contract negotiations, renewals, new conversions, and receivables, to support sustainable and profitable business growth.
- Coordinate effectively with internal stakeholders and ensure seamless cross‑functional collaboration (Service, Technical, Finance, Field Ops) to deliver on commitments for key, major, and large accounts.
- Act as the single point of contact (SPOC) for all technical and commercial matters related to key clients, ensuring smooth communication, quicker response cycles, and effective resolution of issues.
- Participate periodic service performance review meetings with customers to foster transparency, identify service gaps, and drive continuous improvement actions in collaboration with technical and field teams.
- Develop and maintain comprehensive account plans , including contract status, stakeholder mapping, risk assessment, competitive landscape analysis, and identification of growth opportunities.
- Collaborate with Field and Technical teams to resolve chronic issues, address safety observations, and ensure full compliance with Otis standards across all key accounts.

Qualification & Requirements :

- Bachelor’s degree in electrical, Mechanical, or Electronics Engineering.




- 4+ years of experience in AMC sales and direct customer service, with a strong track record of customer engagement and retention.Proven negotiation skills, with the ability to build trust and positively influence customer decisions.
- What You Need to Be Successful at Otis
- Customer‑Centric Mindset
- Otis is committed to being a world‑class, customer‑focused service company, success begins with understanding and caring for customer needs.
- Problem‑Solving & Technical Curiosity
- Empowerment
- We encourage and support smart risk taking with ownership and accountability.
- Collaboration & Communication
- We work together as a one team we partner, create connections and contribute across Otis.
- Future‑Focused Mindset
- Otis looks for individuals who are smart, adaptive, digitally aware, and excited to shape the future of smarter, safer mobility.
- What’s In it For Me
- Real Impact from Day One
- Work on projects that directly influence how millions move safely across India’s buildings, metros, railways, commercial hubs, and airports.
- Structured Learning & Growth
- Access to technical training, leadership development, mentorship, and global best practices—designed to accelerate your career.
- Global Exposure, Local Opportunities
- Be part of a global company, with opportunities to learn from global experts while building your career.
- People-First Culture
- Join Otis that places people at the center of everything—your well-being, growth, and success truly matter here.
- Career Paths for Every Ambition
- Whether you want to build expertise in engineering, manufacturing, operations, service, project management, HR, finance, legal, Deliver

📌 Assistant Manager - Service Sales (Delhi)
🏢 Otis
📍 Delhi