Key Responsibilities :

- Support the team in daily operations including check-in, check-out, and reservations.
- Ensure smooth handling of group check-ins, weddings, and large events (banquets & lawns coordination)
- Monitor room allocation, occupancy, and revenue optimization (upselling & room category management)
- Supervise Front Desk, Bell Desk, and Guest Relations teams
- Handle VIP guests, guest complaints, and escalations with prompt resolution
- Coordinate closely with Housekeeping, Sales, and Banquets for room readiness and event execution
- Maintain SOPs, service standards, and ensure high guest satisfaction scores
- Prepare and review daily reports (occupancy, arrivals/departures, revenue, guest feedback)
- Ensure proper billing, cashiering, and audit compliance
- Train, guide,



and motivate team members; manage duty rosters and shift planning

Skills & Requirements :

- Minimum 4-7 years experience in Front Office operations in hotels/resorts
- Solid exposure to MICE, weddings, and group handling
- Excellent leadership and team management skills
- Good knowledge of PMS systems and reporting
- Strong guest handling, problem-solving, and communication skills
- Ability to work under pressure in a high-occupancy property
- Revenue awareness & upselling

Benefits :

- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

📌 Assistant Front Office Manager (Igatpuri)
🏢 Aralia Hotels
📍 Igatpuri