- Maintain database of all existing customers and distributors.
- Track customer purchase history and reorder cycles.
- Contact customers before their expected reorder date.
- Generate repeat orders and coordinate with the sales team.
- Follow up on pending quotations and previous inquiries.
1. Customer Relationship Management
- Build strong relationships with dealers, distributors, and customers.
- Handle customer queries, complaints, and service requests.
- Ensure customer satisfaction through regular communication.
- Conduct periodic feedback calls.
- Sales Tracking & Reporting
- Update CRM daily with customer interactions.
- Maintain records of orders received, pending orders, and lost opportunities.
- Prepare daily and weekly reorder status reports.
- Monitor customer-wise sales trends.
- WhatsApp & Communication Management
- Send product updates, offers, and recent launch information.
- Share promotional materials and follow up on responses.
- Coordination
- Coordinate with dispatch, accounts, and production departments.
- Inform customers about delivery schedules.
- Follow up on outstanding payments when required.