Date :6 May 2026 Location :Mumbai, MUM-KND-AFS(AD), IN Company :Mahindra & Mahindra Ltd Role Purpose Drive program governance and cross-functional delivery for the CX Transformation roadmap by planning, tracking, and unblocking initiatives across departments, ensuring on-time outcomes, explicit decisioning, and measurable benefits realisation. Key Responsibilities
- Own end-to-end governance for the CX Transformation portfolio: maintain the master plan, milestones, dependencies, and critical path across all initiatives.
- Run weekly/fortnightly cross-functional program reviews; publish minutes, action logs, and decision tracker within agreed timelines.
- Translate CX transformation priorities into structured project charters (objective, in-scope/out-of-scope,
deliverables, resources)
- Own program communications: stakeholder map, cadence, executive updates, and transformation readouts; ensure a single source of truth for status and decisions.
- Proactively manage risks/issues: assess impact, propose mitigation options, escalate blockers with a recommended path-to-close and required decisions.
- Track budgets and deliverables for CX initiatives; flag variances and support corrective actions.