- Operations Position reports to
- Sr Manager - Operations External Interface
- (Enlist external agencies/authorities that you are required to deal with while discharging your duty)- Food Court Outlet Managers
- CustomersOutsourced Agencies
- Floor Managers/ Supervisors Minimum Qualification
- (i.e education, training etc.)
- Graduate (preferable in Hotel Management) Minimum Experience
- 2 - 4 years of experience in Operations in retail industry Special Skills/Attributes
- (required for performing the job effectively)- Comprehensive knowledge of food-court operationsKnowledge of managing a kitchen as well front-office/ counter of an F&B; outlet Overall Purpose/Objective
Of the job
- Responsible for overall day to day functioning of the food court with regards to service quality, safety, hygiene, general sanitation, seating area optimization etc Key Responsibilities
- (List major responsibilities, that you have,
to achieve the key objectives)- Manage all Front of House and Back of House activities for the food court
- Ensure efficiency of food courts by monitoring the adherence of all food court stores / outlets to the defined safety procedures, all engineering systems and equipments are functioning smoothly, timely garbage clearance, etc
- Ensure that adequate number of food-court staff is deployed at the right place/s and establish grooming standards for them
- Ensure that all retailers are informed about the food & service standards, health/ hygiene rules and safety procedures for the food-court
- Interact with the retailers on a daily basis to understand their issues and resolve the same in the minimum possible time
- Maintain a customer complaint/ issue register at the food court and coordinate with the concerned department/person to resolve the complaint or issues in the shortest possible time