Experience Required 20+ Location Mumbai Role Type Full Time - We are seeking an accomplished and strategic Country Manager to head the India region who thrives in enterprise software sales - Act as the Single Point of Contact and Executive Sponsor for Customer Success across India, ensuring strategic ownership and executive visibility across the customer lifecycle. - Lead end-to-end client management including executive relationship building, governance cadence, QBRs, escalation management, risk mitigation, and long-term account planning. - Build trusted advisor relationships with CXO and senior leadership stakeholders within customer organizations, positioning ETP as a strategic transformation partner rather than a transactional vendor. - Work closely with internal CXO leadership (Sales, Product, Delivery, Finance, and Global Teams) to align regional customer strategy with corporate growth, profitability, and product roadmaps. - Own customer revenue performance across India, including renewals, upsell, cross-sell, retention protection, and identification of recent net revenue opportunities. - Drive structured account planning and expansion strategies to increase wallet share, penetration across business units, and multi-year contract value. - Establish strong customer governance frameworks including success plans, executive dashboards, adoption reviews, and value realization tracking. - Collaborate with Solution Architects and delivery teams to design and present tailored enterprise solutions aligned to customer business objectives. - Build and execute structured programs focused on customer adoption, usage optimization, ROI demonstration, and digital transformation initiatives. - Strengthen and scale the existing Customer Success team in India by implementing clear role charters, success metrics,



playbooks, and accountability frameworks. - Mentor and develop Customer Success leaders and managers in consultative engagement, executive communication, negotiation, and enterprise account management. - Foster a high-performance, customer-first culture grounded in ownership, measurable outcomes, and proactive risk management. - Partner cross-functionally to ensure seamless execution from pre-sales alignment to post-sales delivery and ongoing lifecycle management. - Provide structured market insights and customer feedback to influence product evolution and GTM strategy. - Act as the regional voice of the customer within the global leadership framework, ensuring alignment between local market realities and global strategic priorities. Experience and Skills: - Demonstrated ability to align customer and organizational vision into a shared long-term strategic roadmap that drives sustained value creation. - Proven experience managing large, complex enterprise portfolios with strong executive presence and credibility at the CXO level. - Consistent track record of delivering revenue growth through renewals, expansion, and strategic account development. - 20+ years of leadership experience in Enterprise Sales, Consulting, or Customer Success within enterprise software or technology-led environments. - Strong people leader who builds collaborative, high-performance teams and fosters cross-functional alignment. - High emotional intelligence to manage executive relationships, negotiations, and escalations effectively. - Detail-oriented and governance-focused, combining commercial discipline with execution excellence Additional Information: - Age 45+ Years. - This role requires domestic and/or international travel for a minimum of 3 weeks per month (or as needed based on business requirement)

📌 Country Manager - India (Mumbai)
🏢 ETP Group
📍 Mumbai