Key Responsibilities :

- Customer Engagement :

- Greet customers warmly and assist them in making beverage and food selections.

- Provide personalized recommendations based on customer preferences and taste profiles.

- Order Management :

- Accurately take orders at the counter or through the POS system.

- Ensure orders are communicated clearly to the barista and kitchen teams.

- Handle payments, refunds, and loyalty program inquiries efficiently.

- Coffee Knowledge :

- Educate customers on specialty coffee offerings, origins, flavor notes, and brewing methods.

- Explain menu options, including signature drinks, seasonal specials, and food pairings.

- Upselling & Promotion :

- Suggest upgrades, pairings, or new products to enhance the customer experience.

- Promote merchandise, retail coffee beans, and special events.

- Customer Issue Resolution :

- Address customer complaints or concerns promptly and professionally.

- Escalate unresolved issues to the manager when necessary.

- Shop Maintenance :

- Ensure the cleanliness and organization of the customer area, including tables, counters, and restrooms.

- Restock supplies (napkins, cutlery, etc.) as needed.

- Team Collaboration :

- Work closely with the barista and kitchen staff to ensure seamless service delivery.





- Participate in team meetings and contribute ideas for improving service and customer satisfaction.

Qualifications :

- Minimum 1 year of experience in a customer service or hospitality role, preferably in a café, restaurant, or coffee shop.
- Passion for coffee and a willingness to learn about specialty coffee.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a rapid-paced environment.
- Basic knowledge of POS systems is a plus.

Benefits :

- Training on specialty coffee and brewing methods.
- Opportunity to work with a passionate and friendly team in a growing specialty coffee culture.
- Competitive salary with potential for growth within the company.

Schedule : Full-time or part-time positions available, with flexible shifts including weekends and holidays.

Would you like me to customize this further based on your café's requirements?

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits :

- Commuter assistance
- Food provided

Education :

- Higher Secondary(12th Pass) (preferred)

Experience :

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

Language :

- English (preferred)
- Hindi (preferred)

Work Location: In person

📌 Customer Service/restaurant (Pune)
🏢 729 Grams Coffee Roasters
📍 Pune