We are currently hiring Floor Supervisor for our Royal Enfield service center located Thousand lights, Chennai.
Responsibilities :
- Morning Huddle meeting to be conducted among Team/By noon with SM.
- Allocate Job Cards as per the Technician Skillset
- Train, Motivate and Groom Technician to perform well
- Keep the floor clean and keep tech tools and equipment's in working condition
- FIRST TIME RIGHT, do the service properly at the first time itself to avoid repeat complaint
- Ensure proper functioning of QSB to improve productivity.
- Inspect the vehicles after work completion and verify the complaint been resolved and parts changed properly.
- Close the Job Cards with proper labour schedule, remarks and recommendation on vehicle status.
- Update the JCT and inform SA on vehicle completion.
- If required test drive vehicle after service.(Fork, Engine, Noise issues)can be done
- Do simple FQI at your end.
- Tools to be Audited weekly
- Work towards higher same day completion
- Analyze the vehicle to improve the scope of further work required.
- Tools Usage Monitoring & Auditing every month
- Complaint resolution for all the concern vehicles
- Floor Discipline to be maintained, avoiding Filthy Languages/Mobiles strictly not allowed in floor.
- After complete Team is wind up, ensure leaving the Floor.
- DAILY REPORTS IS MANDATORY-FAILING TO POST WILL BE MARKED ABSENT
Requirements :
- Automotive knowledge is must
- Experience in Automobile service required
- Robust communication and comprehension skills to handle customers
- Be attentive to customers’ concerns and questions
- Time management to ensure timely service and delivery
- Ability to think on your feet in case of delay
- Ability to adapt to different situations