We are seeking a confident, well-spoken, and professional Receptionist to join our immigration consultancy. As the first point of contact, you will play a critical role in handling client inquiries, managing front desk operations, and creating a strong first impression for potential clients seeking visa and immigration services.
Key Responsibilities :
- Welcome clients and visitors professionally and guide them appropriately
- Handle incoming calls, WhatsApp inquiries, and walk-in clients
- Provide basic information about immigration services (PR, work permits, visit visas, etc.)
- Schedule and coordinate client consultations with advisors
- Maintain client records, inquiries, and follow-ups in CRM/system
- Manage front desk operations and ensure a clean, organized office workplace
- Assist the sales/consultation team with lead management and coordination
- Handle documentation collection and basic verification (as required)
Requirements :
- Previous experience in a receptionist/front desk role (immigration or consultancy preferred)
- Strong communication skills (English + Hindi required)
- Confident personality with a customer-focused approach
- Ability to handle pressure and manage multiple clients efficiently
Key Skills :
- Client Handling & Communication
- Front Desk Management
- Lead Coordination
- Multitasking & Time Management
- Professional Appearance & Attitude
- Basic knowledge of immigration processes is a plus (training can be provided)
- Proficient in MS Office, CRM systems, and WhatsApp handling