The Front Office Executive is responsible for creating a positive first impression for guests by delivering courteous, productive, and professional service. This role manages guest arrivals and departures, reservations, billing, and guest inquiries while ensuring a seamless and memorable stay. Key Responsibilities - Welcome guests and complete check-in and check-out procedures efficiently. - Handle room reservations, cancellations, and modifications. - Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction. - Process payments, prepare bills, and maintain accurate guest records. - Handle guest complaints and resolve issues promptly and professionally. - Maintain the front desk, lobby, and reception area in a clean and organized manner. - Prepare daily reports, occupancy reports, and shift handover notes. - Ensure compliance with hotel policies, safety standards, and standard operating procedures (SOPs). - Promote hotel services, facilities,



and special offers to guests. Skills & Qualifications - Excellent communication and interpersonal skills. - Strong customer service orientation. - Good knowledge of hotel reservation systems (PMS) and Microsoft Office. - Ability to multitask and work efficiently under pressure. - Professional appearance and positive attitude. - Strong problem-solving and organizational skills. Preferred Qualification - Bachelor's degree or Diploma in Hotel Management, Hospitality, or a related field. - Previous experience in hotel front office operations is preferred. Reporting To Front Office Manager / Rooms Division Manager Working Hours Rotational shifts, including weekends and public holidays, as per hotel operations. Pay: ₹8,745.75 - ₹27,957.50 per month Work Location: In person

📌 Senior Front Office Executive (Vashi)
🏢 37th Crescent Hotel
📍 Vashi