We are looking for a confident, proactive and customer-oriented Pre-Sales & Post-Sales Executive to support our sales and customer relationship activities. The role involves cold calling, lead generation, customer follow-ups, sales coordination and post-sales communication to ensure a positive customer experience.
Key Responsibilities
- Make outbound cold calls to prospective customers and generate business leads.
- Introduce the company’s home automation and home theatre solutions to potential customers.
- Understand customer requirements and identify potential sales opportunities.
- Follow up on enquiries and prospective customers.
- Schedule customer meetings and coordinate with the sales team.
- Conduct post-sales calls to collect feedback and check customer satisfaction.
- Follow up with customers regarding project progress, installation and service requirements.
- Coordinate with technical and service teams to address customer queries.
- Maintain customer databases, call records and follow-up schedules in the CRM.
- Identify opportunities for repeat business, referrals and improved customer engagement.
Requirements
- Excellent verbal communication in English, Kannada and Hindi is mandatory.
- Robust interpersonal skills and confidence in speaking with customers.
- Comfortable with cold calling, outbound sales and regular follow-ups.
- Good listening, persuasion and customer-handling skills.
- Basic computer proficiency including MS Excel, email and CRM tools.
- Good organisational skills and the ability to maintain accurate records.
- Willingness to learn about home automation and home theatre solutions.
Educational Qualification
- Preferred: BBA, B.Com, B.A., or MBA in Marketing.
- Candidates from other educational backgrounds may also apply if they demonstrate excellent communication and customer-handling skills.
- Freshers and candidates with up to one year of experience are encouraged to apply.
Ideal Candidate Profile
- Fluent in English, Kannada and Hindi.
- Confident and comfortable making daily outbound calls.
- Enthusiastic about sales, customer engagement and relationship management.
- Persistent with lead follow-ups and capable of handling customer objections professionally.
- Self-motivated, organised and willing to work towards sales and customer engagement targets.