Position : Executive - Customer Service & Documentation Department : Customer Service Location : Seawoods, Navi Mumbai Shift Timings : 6:30 PM - 3:30 AM / 9:30 PM - 6:00 AM (Pick-up & drop provided) Experience : 1-3 years Salary : Up to ₹4 LPA Openings : 2

Job Summary : We are looking for a Customer Service Executive with experience in USA shipments to handle documentation, coordination, and end-to-end shipment operations for import/export and domestic trucking.

Key Responsibilities :

- Handle import/export documentation and shipment processing
- Coordinate with customers, carriers, and internal teams
- Manage shipment tracking, billing, and data entry in system
- Follow up on payments, documentation, and delivery timelines
- Ensure timely updates, booking confirmations, and zero pending tasks




- Handle customer queries and provide shipment updates

Requirements :

- Graduate in any discipline
- 1-3 years of experience in logistics/customer service (USA shipments preferred)
- Good communication and documentation skills

Job Types : Full-time, Permanent

Pay: ₹500,000.00 - ₹600,000.00 per year

Perks :

- Health insurance
- Provident Fund

Application Question(s):

- What's your current and expected CTC?
- Do you have experience in USA Shipments?
- Do you have experience in Import/Export Documentation?

Work Location: In person

📌 Customer Service (Import and Export) (Navi Mumbai)
🏢 Austral International
📍 Navi Mumbai