We are looking for a dedicated and empathetic Customer Service Executive to be the voice of The Smart Shoppee . As a brand dealing in sacred artifacts and spiritual treasures, our customers often reach out with deep emotional and religious sentiments. You will be responsible for ensuring a seamless shopping experience, from pre-purchase inquiries and product authentications to post-delivery support.
Key Roles & Responsibilities
- Product Authentication Support : Facilitate and manage video call requests for customers who wish to see the products live before purchasing.
- Order Tracking & Logistics : Coordinate with our third-party logistics partners to provide real-time updates on shipments and resolve delivery delays or issues.
- Post-Sales Support : Handle concerns regarding product damage (given the delicate nature of idols) and manage the return/replacement process with sensitivity.
- Brand Protection : Identify and report potential fraudulent websites or social media pages using our brand's intellectual property.
- Feedback Collection :
Actively seek customer feedback and reviews to help improve our product range and service quality.
Required Skills & Qualifications
- Excellent Communication : Fluency in Hindi and English is essential. Ability to communicate with respect and humility is a must.
- Tech Savvy : Proficiency in managing WhatsApp Business, basic e-commerce backend tools (Shopify/WooCommerce), and CRM software.
- Problem-Solving : Ability to handle logístical challenges calmly and provide solutions to frustrated customers.
- Cultural Awareness : A basic understanding of Hindu traditions, Vastu, or the significance of the Ram Mandir will help in connecting with our customers.
Why Join Us?
- Be part of a brand that brings spiritual joy and divine grace into thousands of homes across India.
- Work in a growing, Mumbai-based company with a focus on ethical business practices.
- Chance to handle a unique and meaningful product category that goes beyond standard retail.
Pay: ₹10,369.85 - ₹20,000.00 per month
Work Location: In person
📌 Customer Service Executive (Cse) (Jogeshwari West)
🏢 Tasmaya Divine Treasures
📍 Jogeshwari West
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