TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales and post-sales service functions. They take and process transactions via phone, internet, and correspondence from customers and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

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- Job Requirements**

This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include

On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI’s are STR, CES, FCR, and efficiency.

Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey Customer Relationship & Satisfaction: Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries

Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required. What your background should look like Flexibility to work in US shift hours (6 pm to 3:00 am) Education Experience: Any Graduation/Post Graduation Employment Experience:



6+ years SAP experience preferred (SD module) Should be from Product based company (Manufacturing Industry) Should have complete knowledge on Quote To Cash process.

Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

WHAT TE CONNECTIVITY OFFERS :

- We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Employee Stock Purchase Program
- Community Outreach Programs / Charity Events
- Employee Resource Group

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the perks offered can vary from site to site.

Job Locations : 88P, Sahasra Shree

- Bangalore, Karnātaka 560066
- India

Posting City :Bangalore

Job Country :India

Travel Required :None

Requisition ID :153431

Workplace Type :Onsite

External Careers Page :Customer Service

📌 Customer Service Associate Iv (Bengaluru)
🏢 TE Connectivity
📍 Bengaluru