LOCATION: MUMBAI, MAHARASHTRA

Position: Bandra West (Full-Time)

Responsibilities :

- Assist customers with their order updates
- Resolve customer conflicts and handle escalation procedures
- Help customers with product information
- Help customers place orders on phone, website and WhatsApp
- Soft Knowledge of shopify, CRM
- Expert in Escalation Chats and resolving customers queries.

Qualifications :

- Bachelor's degree or equivalent experience
- 2+ years' of customer service
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
- Softer Skills : Empathetic, Polite, Valuable Listener and motivated to help

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits :

- Health insurance

Ability to commute/relocate:

- Bandra, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How much is your current salary?
- How much is your Notice Period

Experience :

- Customer support: 2 years (required)

Work Location: In person

📌 Customer Support Executive (Bandra West)
🏢 Pinklay
📍 Bandra West