Job Title : Customer Support Associate Company : Chayan Karo India Private Limited Location : Lucknow Employment Type : Full time

Job Summary

Key Responsibilities

- Provide accurate information regarding products, services, policies, and processes.
- Resolve customer complaints and concerns in a professional and timely manner.
- Record customer interactions and maintain accurate documentation in CRM systems.
- Escalate complex issues to the appropriate departments when necessary.
- Follow up with customers to ensure satisfactory resolution of issues.
- Maintain a high level of customer satisfaction and service quality.
- Collaborate with internal teams to improve customer experience and service delivery.
- Meet individual and team performance metrics, including response time and customer satisfaction targets.
- Stay updated on company products, services, and operational procedures.

Required Qualifications

- 0-3 years of experience in customer service, customer support, telecalling, or a related field.




- Excellent verbal and written communication skills in English and Hindi.
- Strong interpersonal and problem-solving abilities.
- Ability to multitask and work in a fast-paced environment.
- Customer-centric attitude with a professional demeanor.

Preferred Skills

- Experience in handling customer queries through multiple channels.
- Strong listening and conflict-resolution skills.
- Ability to work independently and as part of a team.
- Good organizational and time-management skills.

Key Competencies

- Customer Focus
- Communication Skills
- Problem Solving
- Teamwork
- Adaptability
- Attention to Detail
- Time Management

Compensation & Benefits

- Competitive salary package
- Performance-based incentives
- Training and career development opportunities
- Professional and collaborative work setting
- Employee engagement and recognition programs

How to Apply

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Associate (Lucknow)
🏢 Chayan Karo India
📍 Lucknow