Job Title: Product Servicing Executive Department: Operations & Product Support Location: Mumbai (Andheri East) Company: CancerMitr - Oncology HealthTech

About CancerMitr CancerMitr is India’s first phygital (physical + digital) integrative cancer care ecosystem, bridging discovery to recovery. We combine advanced oncology, functional medicine, and patient-centric technology to empower individuals with holistic, evidence-based, and affordable care. Our mission is to make cancer care empathetic, personalized, and accessible for every patient and family.

Role Overview We are looking for a Product Servicing Executive (Full-time) who will be responsible for ensuring seamless delivery, coordination, and post-sale support of CancerMitr’s healthcare products and services. This role is ideal for individuals who are detail-oriented, proactive, and passionate about delivering high-quality service while coordinating between internal teams, partners, and customers.

Key Responsibilities Product Servicing & Customer Support

- Act as the primary point of contact for customers regarding product-related queries and service support
- Ensure smooth onboarding and activation of products and services
- Coordinate product delivery, documentation, and follow-ups
- Resolve customer issues in a timely and professional manner
- Maintain high standards of service quality and customer satisfaction

Operations & Coordination :

- Coordinate with medical, operations, finance, and tech teams to ensure seamless product execution




- Track product usage, service timelines, and fulfillment processes
- Maintain accurate records of servicing activities and customer interactions
- Monitor service performance metrics and report insights to management
- Ensure compliance with internal processes and documentation standards

Partner & Network Management :

- Coordinate with external vendors, healthcare partners, and service providers
- Ensure proper documentation and service-level adherence
- Support onboarding and servicing of new product partnerships
- Maintain strong professional relationships with all stakeholders

Required Skills :

- Strong communication and interpersonal skills
- Excellent coordination and follow-up abilities
- Good knowledge of Excel, CRM tools, and digital platforms
- Problem-solving mindset with attention to detail
- Ability to handle multiple tasks and deadlines efficiently
- High level of professionalism and customer-centric approach
- Positive attitude and team-oriented mindset

Qualifications :

- Bachelor’s degree in Business Administration, Healthcare Management, Operations, or a related field
- 0-3 years of experience in product servicing, customer support, healthcare operations, or related roles preferred
- Experience in Healthcare / HealthTech domain is an added advantage

Compensation standards.

Pay: ₹25,463.21 - ₹45,856.76 per month

Advantages :

- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Product Service Executive (Mumbai)
🏢 OncoHappy
📍 Mumbai