Job Summary: Key Responsibilities: Provide technical support for both hardware and software, including installation, configuration, and troubleshooting.
Utilize ServiceNow for ticket management, ensuring timely resolution and proper documentation.
Handle IT tickets efficiently and remotely resolve issues using mobile and laptop tools.
Diagnose, analyze, and resolve technical issues effectively to minimize downtime.
Collaborate with team members to identify and implement solutions for recurring problems.
Maintain a high level of customer service while supporting users in person and remotely.
Requirements : Experience: 2 to 4 years in IT helpdesk or similar roles.
Proficiency in handling hardware (e.g., desktops, laptops, printers) and software troubleshooting.
Hands-on experience with ServiceNow or similar ticketing tools.
Strong problem-solving skills and the ability to resolve technical issues independently.
Flexibility to work from the Chennai office.
Excellent verbal and written communication skills.
Preferred Skills: Knowledge of networking basics and IT security protocols.
Familiarity with mobile device management and remote support tools.
Ability to work in a dynamic, rapid-paced environment and prioritize tasks effectively.
Pay: From ₹40,000.00 per month
Benefits :
- Adaptable schedule
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Shift:
- Night shift
Work Days:
- Monday to Friday
Application Question(s):
- How many years of experience do you have with IT service Desk?
- How many years of experience do you have in handling both hardware (e.g., desktops, laptops, printers) and software troubleshooting?
- How many years of hands-on experience do you have with ServiceNow or similar ticketing tools?
- What is your Current CTC?
- What is your expected ECTC?
- How soon you can able to join our team?
- Are you comfortable with Night Shift (US Shift) - 6.30 PM - 3.30 AM?
Work Location: In person
📌 IT Service Help Desk (Tharamani)
🏢 Excelencia
📍 Tharamani
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.