Provides optimal customer experience, exhibiting Mouser values to each customer. - Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services. - Determines customer expectations and provides options to meet their needs. - Generates new and repeat business through customer service initiatives and offering associated products and promotional items. - Follows up with customers to ensure on going customer satisfaction. - Promotes and maintains high standards of quality and service excellence. - Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals. - Researches and expedites customer requests. - Monitors and ensures delivery date and product quality to meet customer requirements.



- Provides price and delivery quotes to customer within company specified deadlines. - Understands and can correctly work with multiple currencies and other requirements about processing international orders. - Effective time management and planning/organizing skills. - Provides Chat support as required, local language plus other required languages. - Supports and participates in the company's total quality and customer service expectations. - Skilled verbal and written communication in local language (minimum), including in a telephone environment. - Successful completion of Customer Service Representative I Professional Progression Plan. - Consistently meets or exceeds Customer Service Representative II performance metric requirements.Bachelor’s degree.

📌 Customer Service Representative (Bengaluru)
🏢 Mouser Electronics
📍 Bengaluru