Job description : Role Overview

Key Responsibilities : Appointment Coordination :

- Efficiently manage and schedule patient appointments using dental practice management software
- Liaise with UK-based dental teams to ensure optimal scheduling based on clinical priorities and provider availability
- Actively follow up on cancellations, rescheduling, and no-shows to maximize chair-time utilization and patient satisfaction survey such as google and NHS choices.

Customer Support :

- Address queries related to dental treatments, appointment logistics, billing, insurance claims, and general inquiries.
- Resolve common issues independently, and escalate complex or sensitive matters to in-practice personnel or practice managers as appropriate.
- Maintain a calm, compassionate, and patient-focused approach in all communications.

Administrative Support :

- Maintain up-to-date and accurate patient records in the practice management system.
- Assist with updating patient profiles.
- Generate basic reports related to appointment trends, cancellations, and patient feedback.
- Support UK teams with ad-hoc administrative tasks such as data entry, internal documentation, and maintaining compliance checklists.

Operations & Collaboration :

- Collaborate effectively with dental practice teams across the UK to align on daily scheduling needs and patient communication workflows.
- Monitor and report on operational bottlenecks,



offering suggestions for process improvements based on frontline insights.
- Participate in regular team meetings and training sessions to stay current with service protocols and software tools.

Requirements :

- 2-4 years of experience in international voice processes (preferably supporting UK/US/ANZ customers).
- Prior experience in healthcare scheduling, appointment setting, or dental customer service is highly desirable.
- Exceptional communication skills in English, both verbal and written.
- Proficient in using CRM or healthcare/dental practice management software.
- Strong time management and organizational skills with a high attention to detail.
- Comfortable working in a fast-paced, UK-shift workplace with high volumes of patient interaction.

Working Hours : UK Business Hours : Standard working hours (Based on IST Time)

Monday to Friday (Afternoon Shift) : 01:00 pm - 10:30 pm during Summer and 02:00 pm - 11:30 pm during Winters.

Supplemental Pay :

- Overtime pays
- Performance bonus
- Yearly bonus

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits :

- Paid sick time
- Paid time off
- Provident Fund

Experience :

- International Voice: 2 years (required)
- Medical Billing/Dental Services/Healthcare Sectors: 2 years (preferred)

Language :

- Fluent/Professional English (required)

Work Location: In person

📌 Sr. Customer Support Executive (Ahmedabad)
🏢 Zobone International Outsourcing
📍 Ahmedabad